Frequently asked questions
Straight answers to the questions we hear most. If yours isn’t here, just ask when you call.
Getting started
What should I have ready when I call?
Your ZIP code, the type of property and a short description of what you’re seeing — where, how long and anything you’ve already tried. Photos aren’t required.
Is there a cost to call?
No. Calling is free and doesn’t commit you to anything. The provider will discuss any inspection fee and pricing with you directly.
How soon can someone come out?
It depends on demand and location. If your situation is urgent — for example, a stinging-insect nest by a doorway — say so when you call.
Which areas do you cover?
The City of Los Angeles and many nearby Los Angeles County cities. See service areas.
Treatment and safety
Are the treatments safe for children and pets?
Safety depends on the specific product, how it’s applied and the label directions. Ask which products will be used, read the written notice you receive, and follow the preparation and re-entry instructions.
Will I get written notice before treatment?
Yes. California requires registered pest control companies to give written notice before applying pesticides, including the pest, the products and active ingredients.
Do you guarantee results?
Any guarantee or warranty comes from the provider and should be in your written service agreement. Ask what it covers and for how long.
Termites
What’s the difference between drywood and subterranean termites?
Drywood termites live inside dry wood and leave small pellets; subterranean termites live in soil and build mud tubes. They’re treated differently. See termite control.
Does every termite problem need tenting?
No. Fumigation is one option for widespread drywood activity. Many cases are handled with localized treatment.
Who can perform termite fumigation?
Only companies registered in Branch 1 (fumigation) with the Structural Pest Control Board.
Licensing and agencies
How do I check a pest control company’s license?
Use the Structural Pest Control Board’s license lookup and confirm the company is registered in the right branch. Step-by-step guide.
Who handles mosquitoes in my neighborhood?
Public vector control districts handle community-wide mosquito surveillance and reports of neglected pools. Private service covers your own property. See mosquito control for district links.
Do I need a City permit for pest control at my home?
No. Routine residential treatment doesn’t require a permit from you. Pest control companies hold their own state and county registrations.
Tell us what you're seeing
Give us a call — we'll arrange an inspection and explain your options before any treatment.