Privacy Policy
Effective November 11, 2026. This Privacy Policy explains how Pest in LA (“we”, “us”) collects, uses, shares and protects personal information when you visit this website or call us, and the choices and rights you have.
Who this policy covers
This policy applies to Pest in LA, the website at pestinla.com and phone calls made to the number shown on the website. We are a service-request website: we take pest control requests and connect you with independent pest control companies that serve your area. Those companies are separate businesses and handle your information under their own privacy policies once they receive your request.
Information we collect
Information you give us when you call. Your name, phone number, the property address or ZIP code, the type of property (for example house, apartment or condo), a description of the pest problem, and preferred times for an inspection. You decide what to share.
Information collected automatically when you visit the website. Like most websites, our servers record standard technical data: IP address, browser and device type, pages visited, the page that referred you and the date and time of the visit. Your browser also stores your choice in the cookie notice (see our Cookie Policy).
What we don’t collect. This website has no forms or accounts and does not ask for payment details. We do not knowingly collect sensitive personal information such as Social Security numbers, financial account details, health information or precise geolocation from your device.
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, phone number, IP address | Yes |
| Customer records | Property address, details of your request | Yes |
| Internet or network activity | Pages visited, browser and device type | Yes |
| Geolocation | Approximate location from your address, ZIP code or IP address | Yes (approximate only) |
| Audio information | Call recordings, if a call is recorded | Only if you are told at the start of the call |
| Sensitive personal information | Government ID, financial account, health data | No |
How we use information
- To handle your request and connect you with a pest control company that serves your address.
- To contact you about your request by phone or text message.
- To keep records of requests, resolve questions and complaints, and improve how we handle calls.
- To operate, secure and improve the website, including preventing fraud and abuse.
- To understand, in aggregate, how people find and use the website.
- To comply with the law and protect our rights and the rights of others.
We do not use your information for automated decisions that have legal or similarly significant effects on you.
Phone calls and text messages
If a call is recorded, you will be told at the start of the call. When you ask us to connect you with a pest control company, you agree that the company may call or text you at the number you gave us about your request. You can ask it to stop contacting you at any time. We do not use your number for unrelated marketing.
How long we keep information
We keep request information only as long as needed for the purposes in this policy: handling your request, follow-up, recordkeeping, resolving disputes and meeting legal, tax and accounting obligations. Website server logs are kept for a limited period for security and troubleshooting. When information is no longer needed, we delete or de-identify it.
Security
We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted (HTTPS) connections to this website and limited access to request records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your California privacy rights
If you are a California resident, you have the right to:
- Know and access the personal information we have collected about you, the categories of sources, the purposes and the categories of third parties we share it with;
- Delete personal information we collected from you, subject to legal exceptions;
- Correct inaccurate personal information;
- Opt out of the sale or sharing of personal information — we do not sell or share it;
- Limit the use of sensitive personal information — we do not collect it;
- Not be discriminated against for exercising any of these rights.
How to make a request. To exercise your rights, call (844) 459-9482. We will confirm receipt within 10 business days and respond within 45 calendar days. If we need more time (up to another 45 days), we will tell you why.
Verification. To protect your information, we verify requests by matching details you give us (such as your name, phone number and the address of your request) with our records. You can use an authorized agent; we may ask for proof that the agent is authorized and verify your identity directly.
Shine the Light. California Civil Code section 1798.83 lets California residents ask which personal information a business shared with third parties for their own direct marketing. We do not share personal information with third parties for their direct marketing purposes.
Children’s privacy
This website and our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.
Other websites
Our pages link to government agencies and other websites. Their privacy practices are their own; please review their policies.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed. If we make material changes, we will update this page before they take effect.
Contact us
For questions about this policy or your information, call (844) 459-9482.